Terms & Conditions

1. INTRODUCTION AND DEFINITIONS

1.1 This ELAND PROMO website (elandpromo.com) is operated by Eland Network Technology Company, a custom promotional items supplier founded in 2021, headquartered at Xihu District, Hangzhou, 310023, China (hereinafter referred to as “we,” “us,” or “ELAND PROMO”).

1.2 “Users” refer to individuals or enterprises that access the website, place orders, or use our services.

1.3 We specialize in providing wholesale custom promotional products, including apparel & wearables, business gifts, drinkware & food containers, and travel & lifestyle items.

2. PRODUCTS AND SERVICES

2.1 Product Information:

Product images, specifications, and prices displayed on the website are for reference only; the actual items and final order confirmation shall prevail. Color discrepancies due to shooting light or screen display do not constitute quality issues.

For custom products, users must provide design drafts or specific requirements. We reserve the right to review the content for compliance (e.g., rejecting requests involving infringement, illegal, or inappropriate information).

2.2 Order Confirmation:

Orders take effect upon our written confirmation (e.g., email, order confirmation page). Unconfirmed orders do not form contractual obligations.

Once custom products enter production, users may not cancel the order arbitrarily; otherwise, they shall bear the incurred costs .

2.3 Pricing and Payment:

Prices are based on the published rates at the time of order confirmation and may be adjusted due to raw materials, exchange rates, order quantity, etc., without prior notice.

Payment methods include T/T, L/C, PayPal, etc., as specified on the checkout page. Orders will be scheduled upon receipt of the advance payment.

3. DELIVERY AND SHIPPING

3.1 Lead Time:

The delivery period for standard products may vary depending on quantity, model, and other requirements (specifically subject to the order agreement), and that for custom products will be confirmed separately based on production complexity (as agreed in the order).

We shall not be liable for delivery delays caused by force majeure (e.g., pandemic, natural disasters, logistics strikes) or user factors (e.g., design changes, payment delays).

3.2 Shipping and Duties:

Shipping methods can be specified by users (e.g., sea, air, express), with freight costs borne by users by default.

Import duties, taxes, and related fees for international orders are the responsibility of the user; we may assist with customs clearance but do not assume these costs.

4. INTELLECTUAL PROPERTY AND COMPLIANCE

4.1 User Materials:

Users must ensure that provided design drafts, trademarks, text, etc., do not infringe on third-party intellectual property rights. Users shall bear full responsibility for any disputes arising from infringing materials.

4.2 Website Content:

Trademarks, images, copy, and designs on this website are protected by Chinese and international intellectual property laws and may not be used without authorization.
4.3 Copyright of Custom Products:

Copyright of custom products shall be governed by the order agreement. In the absence of special agreements, we retain the basic copyright of product designs, while users may use the custom finished products for commercial purposes.

5. RETURN AND REFUND POLICY

5.1 Quality Issues:

For production-related quality issues (e.g., damage, printing errors), users must submit a written claim with photos/videos within 7 working days of receipt. Upon verification, we will arrange for a replacement, a refund, or other mutually agreed processing methods.

5.2 Non-Quality Issues:

Custom products are not eligible for return or refund without just cause, unless due to our design or production errors.

Standard products may be returned or refunded only if they are unused, in original packaging, and users bear round-trip shipping costs.

6. LIMITATION OF LIABILITY

6.1 Damages:

We shall not be liable for losses (including indirect losses or lost profits) caused by user errors, third-party logistics issues, force majeure, etc.

In the event of compensation due to product quality issues, the maximum liability shall not exceed the actual order payment amount.

6.2 Website Use Risks:

Users assume all risks related to network security when using this website. We shall not be liable for information disclosure due to viruses, hacker attacks, etc.

7. GOVERNING LAW AND DISPUTE RESOLUTION

7.1 This agreement is governed by the laws of the People’s Republic of China, excluding conflict of laws rules.

7.2 Disputes arising from this agreement shall be resolved through negotiation. If negotiation fails, the parties agree to submit the dispute to the Shanghai International Economic and Trade Arbitration Commission for arbitration under its rules, with the arbitration language being English.

8. MISCELLANEOUS

8.1 Privacy Policy: Our privacy policy is detailed in the “Privacy Statement,” and users’ use of the website constitutes consent to the data collection and use terms.

8.2 Amendment: We reserve the right to update these terms at any time. Updated terms will take effect upon publication on the website, and continued use of services implies acceptance of the changes.

8.3 Severability: If any part of these terms is held invalid, the validity of the remaining parts shall not be affected.

ACCEPTANCE

By accessing or using this website and placing orders, users acknowledge that they have read, understood, and agreed to all terms and conditions herein.