Privacy Policy

1. INTRODUCTION

ELAND PROMO (operated by Eland Network Technology Company, located at Xihu District, Hangzhou, 310023, China; email: info@elandpromo.com) is committed to protecting the privacy of our users. This policy explains how we collect, use, store, and share personal data when you use our website (elandpromo.com) or services.

2. DATA WE COLLECT

2.1 Personal Information You Provide:

When registering an account, placing orders, or contacting us, we may collect your name, company information, email address, shipping address, payment details, and design requirements for custom products.

Subscribing to our newsletter (via the form on our website) involves providing your email address to receive product updates and promotional offers.

2.2 Automatically Collected Information:

We may use cookies, log files, or tracking technologies to collect data such as your IP address, browser type, device information, and website browsing behavior (e.g., pages visited, order history) to improve user experience.

3. HOW WE USE YOUR DATA

3.1 Order Fulfillment: Processing orders, arranging shipping, and providing customer support related to product inquiries, deliveries, or returns.

3.2 Communication: Sending order confirmations, service updates, and responding to your inquiries via email or other contact methods.

3.3 Marketing: Sending promotional materials about our products, discounts, or events, provided you have consented to receive such communications. You may unsubscribe from these emails at any time.

3.4 Improvement: Analyzing user behavior to optimize website functionality, product offerings, and marketing strategies.

4. DATA SHARING

4.1 Third-Party Service Providers: We may share your data with trusted partners (e.g., logistics companies, payment processors, designers) to facilitate order fulfillment, payment processing, or custom design services. These partners are obligated to maintain data confidentiality.

4.2 Legal Requirements: We may disclose data if required by law, court order, or to protect our rights, property, or users’ safety.

5. DATA STORAGE AND SECURITY

5.1 Storage: Your data will be stored for as long as necessary to fulfill business purposes (e.g., order history, customer support) or as required by law.

5.2 Security: We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect data from unauthorized access or loss. However, no online security is entirely foolproof.

6. YOUR DATA RIGHTS

6.1 You may:

• Request access to, correction of, or deletion of your personal data.
• Withdraw consent for marketing communications by clicking “Unsubscribe” in our emails or contacting us at info@elandpromo.com.
• Object to data processing for marketing purposes or request restrictions on data use.

7. INTERNATIONAL DATA TRANSFER

Data may be transferred to and stored in countries where our service providers are located. We ensure that such transfers comply with applicable data protection laws.

8. COOKIES POLICY

We use cookies to enhance user experience. You may adjust browser settings to block cookies, but this may affect website functionality. For details, see our Cookie Policy (available on the website).

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.

10. POLICY UPDATES

We may update this policy periodically. Changes will be posted on the website, and your continued use of our services constitutes acceptance of the updated terms.

11. USER CONSENT

By accessing or using our website (elandpromo.com) or services, you acknowledge that you have read, understood, and consented to the terms of this Privacy Policy. Your continued use of our services following any updates to this policy constitutes your acceptance of the revised terms. We may notify you of material changes via email, website notifications, or other reasonable means, and it is your responsibility to review the policy periodically for updates.

12. CONTACT US

For privacy-related questions, contact us at:
Address: Xihu District, Hangzhou, 310023, China
Email: info@elandpromo.com